Terms & Conditions

Welcome to Cancerosion. These Terms & Conditions (“Terms”) govern your access to and use of the website located at www.cancerosion.org (the “Site”) and all coaching, research, educational, and related services provided by Cancerosion (“we,” “our,” or “us”), including The Informed Hope Project, the Cancerosion Insight Navigator, The C.A.N.C.E.R.O.S.I.O.N. Method, Email Coaching, and any future service offerings (collectively, the “Services”).

By accessing our Site, booking a service, or engaging in a coaching relationship with us, you (“Client,” “you,” or “your”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or Services.

These Terms should be read in conjunction with our Privacy Policy, Copyright and Disclaimer, and any individual coaching agreement you may sign with us.

1. About Cancerosion

Cancerosion is a cancer coaching and research service founded in 2012 by an ICF-certified professional coach with a background in medical biology and cancer research management. We provide evidence-based coaching and personalized research services to individuals navigating a cancer diagnosis, with a focus on newly diagnosed patients within their first 30 days of diagnosis.

We operate in alignment with the International Coaching Federation (ICF) Code of Ethics and the National Board for Health & Wellness Coaching (NBHWC) Code of Ethics and Professional Conduct. These ethical frameworks shape how we deliver services, maintain confidentiality, and uphold the dignity of every client.

2. Scope of Services

2.1 What We Provide

Cancerosion offers the following types of services:

The Informed Hope Project: A 15-day intensive coaching program designed to help newly diagnosed cancer patients gain clarity, direction, and actionable next steps during the early phase of their diagnosis.
Cancerosion Insight Navigator: A 7-day personalized research report that provides curated, evidence-based information tailored to your specific diagnosis, treatment landscape, and questions.
The C.A.N.C.E.R.O.S.I.O.N. Method: A structured coaching framework for cancer survivors who have completed treatment and want to prevent recurrence and build a sustainable post-treatment life.
Email Coaching: Asynchronous coaching delivered via email for clients who prefer written communication or supplemental support between sessions.
Additional Services: We may also offer educational programs, group coaching, speaking engagements, and organizational consulting. Terms specific to these services will be communicated at the time of enrollment or engagement.

2.2 What We Do Not Provide

Cancerosion is a coaching and research service. Our Services are not a substitute for professional medical advice, diagnosis, or treatment. We do not and cannot:

Diagnose, treat, cure, or prevent any disease or medical condition.
Prescribe medications, supplements, diets, or specific treatment protocols.
Provide psychotherapy, counseling, or mental health treatment.
Offer legal, financial, or insurance advice.
Replace the advice of your oncologist, primary care physician, or any licensed healthcare professional.

We strongly encourage all clients to maintain an active relationship with their medical team throughout and beyond their engagement with Cancerosion. Our coaching process is designed to complement, not replace, professional medical care.

3. Client Responsibilities and Informed Consent

By engaging with our Services, you acknowledge and agree to the following:

You are voluntarily participating in coaching and/or research services offered by Cancerosion.
You understand that coaching is a collaborative, client-driven process focused on goal-setting, action planning, personal growth, and navigating the cancer experience; not a medical, therapeutic, or clinical intervention.
You are responsible for your own decisions, actions, and outcomes. Cancerosion does not guarantee specific results from coaching or research services.
You will not rely on any information provided during coaching sessions or research reports as a substitute for professional medical advice. You will consult your healthcare provider before making any health-related decisions.
You will communicate openly and honestly with your coach, including disclosing any information that may be relevant to the safe and effective delivery of coaching services.
You are at least 18 years of age or have the consent of a parent or legal guardian to use our Services.
The information you provide during intake, sessions, and all communications is accurate and complete to the best of your knowledge.

4. The Coaching Relationship

4.1 Nature of the Relationship

The relationship between you and your Cancerosion coach is a professional coaching partnership governed by ICF ethical standards. Your coach will serve as a thought partner, facilitator, and accountability resource: not as an advisor, therapist, or medical provider. The coaching process is built on mutual respect, trust, and the understanding that you are the expert on your own life.

4.2 Coaching Agreement

Before beginning any coaching program, you may be asked to sign an individual Coaching Agreement that outlines the specific terms of your engagement, including program duration, session frequency, communication methods, fees, and any other relevant details. In the event of any conflict between these Terms and an individual Coaching Agreement, the Coaching Agreement shall govern with respect to the specific services covered.

4.3 Referral and Scope Boundaries

If, during the coaching process, it becomes apparent that your needs fall outside the scope of coaching, including but not limited to medical, psychological, legal, or financial matters, your coach may recommend that you seek appropriate professional support. This is consistent with ICF and NBHWC ethical obligations and is intended to protect your well-being.

5. Scheduling, Cancellation, and Refund Policy

5.1 Scheduling

Coaching sessions are scheduled through our online booking system at www.cancerosion.org/book-online or by contacting us directly. Sessions are conducted virtually via secure video conferencing, phone, or email, depending on your selected service.

5.2 Cancellation and Rescheduling

We understand that life during a cancer diagnosis can be unpredictable. We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule a session. This allows us to offer the time slot to another client and to schedule a make-up session for you.

Cancellations made with 24 or more hours’ notice: The session will be rescheduled at no additional charge within the program timeframe.
Cancellations made with less than 24 hours’ notice or no-shows: The session may be forfeited and counted as completed. Exceptions may be made at our discretion for emergencies or health-related circumstances.
Repeated no-shows or late cancellations: After two consecutive no-shows or late cancellations, we reserve the right to discuss the continuation of the coaching engagement and, if necessary, terminate the agreement per Section 10.

5.3 Refund Policy

Due to the personalized and time-intensive nature of our services:

The Informed Hope Project: If you wish to discontinue participation before the midpoint of the program (Day 7), you may request a prorated refund for unused sessions. Refund requests made after Day 7 will be considered on a case-by-case basis.
Cancerosion Insight Navigator: Because research work begins immediately upon engagement, refund requests must be submitted within 48 hours of purchase. After research has commenced, fees are non-refundable.
Email Coaching and Other Services: Refund eligibility will be governed by the terms of the specific service agreement or package purchased.

All refund requests should be submitted in writing to hello@cancerosion.org. Approved refunds will be processed within 14 business days.

6. Fees and Payment

Service fees are displayed on our website and/or communicated to you prior to enrollment. All fees are in U.S. dollars unless otherwise stated.

Payment is due at the time of booking or according to the payment schedule outlined in your Coaching Agreement or service package.
We accept payment via credit card, debit card, and other methods made available through our payment processor.
All payments are processed through secure, PCI-compliant third-party payment processors. Cancerosion does not store your full credit card information on our servers.
If a payment fails or is declined, we will notify you and may suspend services until payment is received.
We reserve the right to adjust pricing for future services. Any pricing changes will not affect services already purchased or in progress.

7. Confidentiality

Confidentiality is foundational to the coaching relationship. In accordance with ICF and NBHWC ethical guidelines:

All information shared during coaching sessions, intake forms, and related communications is treated as strictly confidential.
Your coach will not disclose any personal, health-related, or session-specific information to any third party without your explicit written consent, except where required by law.
Exceptions to confidentiality: We may be required to break confidentiality if there is a credible threat of harm to you or another person, if we become aware of abuse or neglect of a minor or vulnerable adult, or if required by court order or other legal process.
Anonymized, de-identified information may be used for quality improvement, professional development, or aggregate reporting purposes. No individually identifiable information will be disclosed in such contexts.

For full details on how we collect, use, and protect your personal information, please review our Privacy Policy at www.cancerosion.org/privacy-policy.

8. Intellectual Property

8.1 Our Content

All content on the Cancerosion website and within our Services including but not limited to text, graphics, logos, images, audio, video, worksheets, coaching frameworks, research reports, The C.A.N.C.E.R.O.S.I.O.N. Method, blog posts, educational materials, and the overall design and arrangement of the Site—is owned by Cancerosion or its licensors and is protected by United States and international intellectual property laws, including copyright and trademark law.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and any materials provided to you as part of our Services strictly for your personal, non-commercial use. You may not:

Reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Cancerosion content without our prior written permission.
Use our coaching frameworks, methods, or proprietary materials to offer competing services or to train others in coaching methodologies.
Remove, alter, or obscure any copyright, trademark, or other proprietary notices from our materials.

8.3 Client-Generated Content

Any feedback, testimonials, comments, or suggestions you provide to us may be used by Cancerosion for promotional, educational, or marketing purposes. We will not use your name, likeness, or identifying details in any public-facing content without your prior written consent.

9. Website Use

9.1 Acceptable Use

You agree to use our Site and Services only for lawful purposes and in a manner consistent with these Terms. You agree not to:

Use the Site in any way that violates applicable local, state, national, or international law.
Attempt to gain unauthorized access to any portion of the Site, its servers, or any connected systems.
Interfere with or disrupt the integrity or performance of the Site or its contents.
Upload or transmit viruses, malware, or any other harmful or disruptive technology.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.

9.2 Cookies and Analytics

Our Site uses cookies and similar technologies to enhance your experience and gather usage data. For details on our use of cookies, please refer to Section 5 of our Privacy Policy.

9.3 Third-Party Links

Our Site may contain links to third-party websites, resources, or services that are not owned or controlled by Cancerosion. We do not endorse and are not responsible for the content, privacy practices, or terms of any third-party site. You access third-party links at your own risk.

10. Termination of Services

10.1 Termination by Client

You may terminate your coaching engagement at any time by providing written notice to hello@cancerosion.org. Please note that termination does not automatically entitle you to a refund; refund eligibility is governed by Section 5.3 of these Terms and any applicable Coaching Agreement.

10.2 Termination by Cancerosion

We reserve the right to suspend or terminate your access to our Services at any time if:

You breach any provision of these Terms or your individual Coaching Agreement.
Your conduct is disruptive, abusive, or threatening to our team or other clients.
We determine, in our professional judgment, that your needs exceed the scope of coaching and would be better served by a licensed healthcare professional, therapist, or other specialist.
Continued engagement would compromise the ethical standards of our practice.

In the event of termination by Cancerosion, we will provide referrals to appropriate professionals where possible and process any refunds due under Section 5.3.

11. Assumption of Risk

Coaching and personal development work can bring up strong emotions, challenge existing beliefs, and require significant personal effort. By engaging with our Services, you acknowledge and accept that:

The coaching process may involve discussions about sensitive topics including your cancer diagnosis, treatment decisions, relationships, mortality, and personal values.
You are voluntarily participating in this process and are aware that emotional responses are a normal part of growth and reflection.
Cancerosion is not liable for any emotional distress, personal decisions, or outcomes that result from your participation in coaching or your use of research reports.
You are responsible for seeking appropriate medical, psychological, or crisis support if you experience distress that exceeds the scope of the coaching relationship.

12. Disclaimer of Warranties

Our Site and Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, Cancerosion disclaims all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Any warranty that the Site will be uninterrupted, secure, error-free, or free from harmful components.
Any warranty regarding the accuracy, completeness, or reliability of information provided through the Site or our Services.
Any guarantee of specific outcomes, results, or improvements from coaching or research services.

While we strive to provide the highest quality coaching and research services, individual results vary and depend on many factors beyond our control, including your engagement, effort, medical circumstances, and personal choices.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Cancerosion, its founder, coaches, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of income, data, health outcomes, emotional distress, or any other damages arising from or related to:

Your use of or inability to use our Site or Services.
Any decisions you make based on information obtained through coaching sessions, research reports, or website content.
Any interruption, suspension, or termination of Services.
Any unauthorized access to or alteration of your personal information.

In no event shall our total aggregate liability to you for all claims arising from or related to these Terms or our Services exceed the total fees you have paid to Cancerosion in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Cancerosion, its founder, coaches, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use of the Site or Services.
Your breach of these Terms or any applicable Coaching Agreement.
Your violation of any applicable law or regulation.
Any claim that your actions or decisions caused harm to yourself or a third party.
Any content or information you provide to us that infringes on the rights of any third party.

15. Dispute Resolution

15.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or related to these Terms or our Services, you agree to first contact us in writing at hello@cancerosion.org to attempt to resolve the matter informally. We will make a good-faith effort to resolve any dispute within sixty (60) days of receiving your written notice.

15.2 Binding Arbitration

If a dispute cannot be resolved informally within sixty (60) days, it shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Miami-Dade County, Florida, unless the parties mutually agree to a different location or virtual proceedings. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration against Cancerosion.

15.4 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts located in Miami-Dade County, Florida.

16. Force Majeure

Cancerosion shall not be liable for any failure or delay in the performance of our obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, internet or telecommunications failures, cyberattacks, power outages, or other force majeure events. In such cases, we will make reasonable efforts to resume services as soon as practicable and may offer rescheduled sessions or alternative arrangements.

17. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the “Effective Date” and “Last Updated” date at the top of this page. If a change is significant, we will provide at least thirty (30) days’ notice via our website or by email before the new terms take effect.

Your continued use of our Site or Services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of the Site and Services and contact us to discuss termination of any active engagement.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

19. Waiver

No failure or delay by Cancerosion in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. A waiver of any provision on one occasion shall not constitute a waiver of that provision on any subsequent occasion or of any other provision.

20. Entire Agreement

These Terms, together with our Privacy Policy, Copyright and Disclaimer, any individual Coaching Agreement, and any other legal notices published on the Site, constitute the entire agreement between you and Cancerosion regarding your use of the Site and Services. These Terms supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Cancerosion with respect to the subject matter herein.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Cancerosion

Attn: Terms & Conditions Inquiries

407 Lincoln Rd Ste 6H PMB 515

Miami Beach, FL 33139

United States

Phone: +1-888-262-0262

Email: hello@cancerosion.org

Website: www.cancerosion.org

Office Hours:

Monday – Friday: 6:00 PM – 10:00 PM EST

Saturday: 9:00 AM – 6:00 PM EST

Sunday: 12:30 PM – 4:30 PM EST

These Terms & Conditions are provided for informational purposes and do not constitute legal advice. Cancerosion recommends consulting with a qualified attorney to ensure full compliance with all applicable laws and regulations.