Privacy Policy

Cancerosion (“we,” “our,” or “us”) is a cancer coaching and research service founded in 2012, providing evidence-based coaching and personalized research reports to individuals navigating a cancer diagnosis. We are committed to protecting the privacy, dignity, and trust of every person who visits our website or engages with our services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.cancerosion.org, use our services including The Informed Hope Project, the Cancerosion Insight Navigator, and other coaching programs or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.

As an ICF-certified coaching practice, Cancerosion upholds the International Coaching Federation (ICF) Code of Ethics, which requires us to maintain strict confidentiality standards and respect the autonomy and privacy of every client.

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1. Information We Collect

We collect information in the following categories to deliver and improve our services:

 

1.1 Information You Provide Directly

 

• Contact information: your name, email address, phone number, and mailing address provided through our contact form, intake forms, or when booking services.

• Coaching intake information: details you share during onboarding, such as your diagnosis timeline, treatment status, personal goals, and areas of concern, used exclusively to tailor your coaching experience.

• Coaching session content: notes, reflections, action items, and other information exchanged during one-on-one coaching sessions, handled with strict confidentiality per ICF ethical standards.

• Research report preferences: information you provide to guide the development of your Cancerosion Insight Navigator personalized research report.

• Payment and billing information: credit card details, billing address, and transaction records processed securely through our third-party payment provider.

• Communication records: emails, messages, and correspondence you send to us, including newsletter sign-ups and feedback.

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1.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on our site, and cookie identifiers. This information helps us understand how visitors use our website so we can improve functionality and user experience.

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1.3 Sensitive Health-Related Information

Given the nature of our services, you may share health-related information with us during the coaching process. This may include details about your cancer diagnosis, treatment history, emotional well-being, and related personal experiences. We treat all health-related information with the highest level of care and confidentiality, consistent with best practices for health and wellness coaching businesses and in alignment with ICF ethics. We do not use health-related information for marketing, advertising, or any purpose other than delivering your requested services.

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2. How We Use Your Information

We use the information we collect for the following purposes:

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• Delivering coaching services: to facilitate your participation in The Informed Hope Project, the Cancerosion Insight Navigator, and other programs.

• Personalizing your experience: to tailor coaching sessions, research reports, and communications to your individual needs and goals.

• Scheduling and administration: to manage appointments, send session reminders, process payments, and maintain accurate client records.

• Communication: to respond to your inquiries, send service-related updates, and—with your consent—share newsletters, blog posts, and educational resources.

• Website improvement: to analyze aggregate usage data and enhance the performance, security, and content of our website.

• Legal compliance: to meet our obligations under applicable laws and regulations.

 

We will never use your personal or health-related information to provide medical advice, diagnose conditions, or make treatment recommendations. Cancerosion is a coaching and research service, not a medical provider.

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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3. Coaching Session Confidentiality

Confidentiality is the cornerstone of the coaching relationship. In accordance with ICF ethical guidelines:

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• All information shared during coaching sessions is treated as strictly confidential.

• Session content, notes, and client records will not be disclosed to any third party without your explicit written consent, except where required by law.

• We maintain clear boundaries between coaching and medical or psychological services. Coaching does not constitute therapy, medical advice, or a substitute for professional healthcare.

• If a situation arises during coaching that suggests a risk of harm to you or others, we reserve the right to take appropriate action, which may include breaking confidentiality as permitted by law and ICF guidelines.

 

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

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• Service providers: with trusted third-party vendors who help us operate our business—such as payment processors (e.g., Stripe, PayPal), scheduling platforms, email marketing services, and website hosting—under contractual obligations to maintain confidentiality and security.

• Legal requirements: when required by law, regulation, court order, or governmental request, or to protect the rights, safety, or property of Cancerosion, our clients, or the public.

• Business transitions: if Cancerosion undergoes a merger, acquisition, or asset transfer, your information may be transferred as part of that transaction. You will be notified of any such change.

• With your consent: when you have provided explicit written authorization for us to share specific information with a designated third party.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and understand how you navigate our site.

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We use the following types of cookies:

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• Essential cookies: necessary for the basic functionality of our website, such as navigation and secure access.

• Analytics cookies: used to collect aggregate data about website traffic and usage patterns through tools like Google Analytics. This data is anonymized and helps us improve our site.

• Marketing cookies: if applicable, used to deliver relevant content and measure the effectiveness of our communications. You may opt out of marketing cookies at any time.

 

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

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6. Data Security

We take the protection of your information seriously and implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

 

• Encryption of data in transit using SSL/TLS protocols.

• Secure storage of client records with access restricted to authorized personnel only.

• Password protection and authentication requirements for internal systems.

• Regular review and updating of our security practices.

 

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and safeguarding your login credentials.

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7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

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• Active client records are retained for the duration of the coaching relationship and for a reasonable period thereafter to allow for follow-up or re-engagement.

• Coaching session notes and records are retained for a minimum of three (3) years following the conclusion of services, consistent with professional coaching best practices.

• Financial and transaction records are retained as required by applicable tax and business laws.

• Website analytics data is retained in anonymized, aggregate form.

 

Upon request, we will delete or anonymize your personal information, subject to any legal obligations that require us to retain certain records.

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8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

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• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct any inaccurate or incomplete information.

• Deletion: You may request that we delete your personal information, subject to legal retention requirements.

• Opt-out of communications: You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Note that you may still receive service-related communications necessary for the delivery of your programs.

• Cookie preferences: You may adjust your cookie settings through your browser at any time.

• Data portability: Where applicable, you may request a copy of your data in a structured, commonly used format.

 

To exercise any of these rights, please contact us at hello@cancerosion.org. We will respond to your request within thirty (30) days.

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9. State-Specific Privacy Rights

9.1 Florida Residents

If you are a Florida resident, you may have additional rights under Florida’s data privacy laws, including the right to know what personal information we collect, to request deletion of your data, and to opt out of the sale of personal information. Cancerosion does not sell personal information.

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9.2 California Residents

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected and shared, the right to request deletion, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. Cancerosion does not sell or share personal information for cross-context behavioral advertising. To submit a request, contact us at hello@cancerosion.org.

 

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Cancerosion. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

 

11. Children’s Privacy

Our services are designed for adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will take immediate steps to delete that information. If you believe a child has provided us with personal information, please contact us at hello@cancerosion.org.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the “Effective Date” and “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

 

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

 

Cancerosion
Attn: Privacy Inquiries
407 Lincoln Rd Ste 6H PMB 515
Miami Beach, FL 33139
United States

Phone: +1-888-262-0262
Email: hello@cancerosion.org
Website: www.cancerosion.org

 

We are committed to resolving any privacy concerns promptly and transparently.

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Cancerosion recommends consulting with a qualified attorney to ensure full compliance with all applicable privacy laws and regulations.